Hotel Rankings Can Aid Job Seekers

By Toni Vranjes

September 19, 2011

If you’re searching for a job in the hotel industry, you may be interested in some findings from the website CareerBliss.

The site recently released a list of the Top 10 Happiest Hotels for employees. The top spot went to Hyatt Hotels Corp., followed by Marriott International Inc. and Walt Disney Parks and Resorts.

To create its list, CareerBliss analyzed employee-generated reviews from 2010-2011. The major factors affecting workers’ happiness included:

  • career-advancement programs
  • good working relationship between senior managers and their teams
  • culture that allows employees to maintain work-life balance

Although Hyatt ranked at the top, the hotel chain has been in the news over a high-profile labor dispute. Earlier this month, Hyatt workers in several U.S. cities launched a weeklong strike, citing abusive working conditions for housekeepers and other grievances.

On its blog, Hyatt defended itself, saying that the union Unite Here has made false allegations and that the chain has an “outstanding safety record.”

If you’re considering a career in the hotel field, be sure to research specific companies and the industry as a whole.

In general, the field offers tremendous opportunities for career advancement, according to Joe McInerney, president and CEO of the American Hotel & Lodging Association.

“This is an industry where there are a lot of opportunities, and it’s a growing industry,” he says.

The hotel chains operate internationally, which creates many career possibilities. Many of the chains promote from within first, he notes.

“The idea is to get your foot in the door, work hard, and then, as opportunities come up, you will be able to take advantage of them,” McInerney says.

Job seekers can use the findings of the CareerBliss analysis to research hotel chains, says Alia Henson, communications director for CareerBliss. The findings can shed insight on companies’ formal programs, corporate culture, and general reputation.

“They can get an idea of what others are saying about that employer,” Henson says.

Other resources also are available for job seekers. For instance, many of the chains are publicly traded, and therefore have strict requirements for public disclosure. Study the corporate filings to learn more about their financial condition, McInerney advises. One good place to look is the investor relations section of the companies’ websites.

Another resource is the hotel association’s website, where you can visit the “Career Center” and find thousands of job postings.

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